Frequently Asked Questions

Please watch the video below before contacting support about managing your subscription. We have put together a step-by-step video guide that shows you every aspect of navigating the website, creating an account, and all the different elements involved in effectively managing your subscription.

To find out exactly how Doggy Treat Box works we highly recommend you take the time to watch this video from the Doggy Treat Box owner Lee.

Need to find out exactly what box options Doggy Treat Box has for you and what’s inside? Please watch this video from Lee, the owner of Doggy Treat Box.

To find out the answer to your question on this one I would like you to watch this video.

As this video explains we do have a Premium toy option now that you can upgrade to in checkout and I would urge you to take us up on this option as we do from time to time put tough toys in when upgrading to the Premium toys.

However not all the Premium toys are tough. Some are soft. We do try and mix it up as much as we can. The Premium toys will always be much better quality. That’s why we have to charge an extra small fee for the Premium toys.

Please Note: We do now have a no toy option in checkout which allows you to have more high-quality treats instead of toys. And if you go with the Ultimate no toy box option, we do from time to time give some very tough treats inside this box like Buffalo Horns, Pizzles, Yak Bars, Cow Hooves, Hairy Venison Legs, Cut Antlers and more very tough 100% natural treats.

Absolutely NOT. We would never put Rawhide inside our Doggy Treat Boxes because its very dangerous to dogs. The safety and happiness of our customers dogs is our main priority. It always has been and always will be.

Inside our Doggy Treat Box you get the very best 100% natural dog treats all fresh off British farms.

To see a full list of all our 100% natural treats we provide go to our what’s inside page. If you click or hover over the treat images it will also show you the ingredients for each treat.

Any questions please ring our free phone number 0800 002 9076 during UK business hours Monday – Friday 9am to 5pm or email us using the contact us page.

We bill our subscribers on the 1st of every month and then dispatch all Doggy Treat Boxes on the 20th in that same calendar month. However, if you’re a first time subscriber, we will ship out your first Doggy Treat Box order immediately after you complete payment. This can take 7 – 10 working days to arrive but will arrive much sooner in the majority cases.

You can watch the video for more information.

We bill all our customers in British pounds sterling (£) but ship our Doggy Treat Boxes to all corners of the world. That being said, the transaction will likely be deducted from your bank account by the equivalent sum in your local currency after completing checkout on our website.

You can watch the video for more information.

Yes, by logging in to your account you can conveniently manage your subscription. We give you complete control by allowing you to skip, pause, change the frequency of your orders (for example, receiving your Doggy Treat Box once every 3 months instead of the standard once a month frequency) or cancel your subscription completely at your convenience.

You can also update your credit card details or address details and view your order history.

Please watch the video for simple step-by-step instruction on how to manage your account.

The full list of treats we include in our Doggy Treat Boxes can be seen on our What’s Inside page. It is worth noting that all of our treats are 100% natural and freshly sourced from British farms. We also add high-quality toys that your dogs will enjoy playing with in each month’s delivery.

If you subscribe to our Ultimate Doggy Treat Box option, you will receive almost double the tasty treats as well as 2 quality toys in your gift box every month.

You can watch the video for more information.

Yes, our Doggy Treat Box is suitable for dogs of all ages and sizes, including puppies. Our treats can also be broken up into smaller pieces easily to give you extra peace of mind when you feed them to puppies. We also have a dedicated Puppy Doggy Treat Box that only includes a selection of soft-based natural treats like sausages for safer consumption.

You can watch the video to learn more.

99% of dogs with allergies are safe to munch on our treats. That’s because our doggy treats are 100% natural and freshly sourced from British farms. All our subscription boxes include goodies that are gluten-free, grain-free, and free from any other added nasties. You are also assured that we do not put any rawhide in our doggy treat boxes as well.

You can checkout in confidence though, thanks to our Doggy Treat Box Happiness Guarantee. It protects you in the rare case where you might receive treats that your dog cannot consume.

You can watch the video for more information.

We have three different Doggy Treat Box options available. The Regular Doggy Treat Box and Puppy Doggy Treat Box are both available for £19.99 per month and are both ideal for one dog in most cases.

We also have the Ultimate Doggy Treat box, which costs £29.99 per month. It has almost double the amount of treats that come in our regular and puppy boxes and is perfect for two dogs or more.

You can watch the video for more information.

You will receive between 5 and 7 packets of doggy treats in each month’s Doggy Treat Box. The full list of treats that we pick from each month can be seen on our What’s Inside page. We change the types of treats we add to your treat box every month to keep your dogs excited about their monthly surprise.

You can watch the video to learn more.

Yes, everyone is backed by our Doggy Treat Box Happiness Guarantee. We are confident that your dog will love their monthly treat box, but if they don’t for any reason, simply get in touch and let us know.

We will do our best to get you treats and toys that will have your dogs coming back for more but you also have the power to request a full refund if our box is not to your pup’s liking. We will give you 100% of your money back, no questions asked, upon return of the unwanted Doggy Treat Box.

You can watch the video for more information.

This is not actually one of our frequently asked questions but the answer can still be helpful in the very rare occasion that you have not received your Doggy Treat Box. If this happens, simply get in touch to let us know so that we can track down your subscription box’s whereabouts. We will promptly let you know if there has been an issue.

If your Doggy Treat Box cannot be located through our very reliable shipping provider for any reason, we will quickly dispatch another subscription box to your delivery address and be sure to keep you updated on the progress.

You can watch the video for more information.